NEXT LEVEL MEN'S COACHING PRIVACY POLICY
Effective Date: 12 August 2026
1. Protecting Your Privacy
Next Level Men’s Coaching, operated by Andy Bassett [ABN: 90439344008 ] (“Next Level
Men’s Coaching”, “we”, “us” or “our”), is committed to protecting the privacy and personal information of our clients, members, website visitors and other people who interact with our
business.
This Privacy Policy explains how we collect, hold, use, store and disclose personal
information obtained through our website, www.nextlevelmenscoaching.com.au, our
coaching programs, online communities, forms, communications and associated services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website, submitting information to us or participating in our services, you
acknowledge that your personal information may be collected, used and handled in
accordance with this Privacy Policy.
If you have questions or concerns about this Privacy Policy or believe your privacy has been
breached, please contact:
Next Level Men’s Coaching
Andy Bassett
Email: [email protected]
Address: PO BOX 180, Cotton Tree, QLD
We ask that privacy complaints be made in writing so that we can properly understand and
investigate the matter. We will treat complaints confidentially and aim to respond within a
reasonable period.
2. Collection And Use Of Personal Information
2.1 What Personal Information We May Collect
The personal information we collect depends on how you interact with Next Level Men’s
Coaching.
It may include:
1. your full name;
2. email address;
3. telephone number;
4. residential or postal address;
5. date of birth or age;
6. billing and payment information;
7. occupation;
8. relationship or family information that you choose to provide;
9. fitness goals and training history;
10. height and weight;
11. photographs, videos and progress photographs;
12. nutrition information;
13. lifestyle information;
14. exercise habits;
15. health and medical information that you voluntarily provide;
16. information about injuries, medications or physical limitations that may affect your
participation in a fitness program;
17. coaching questionnaires and assessments;
18. communications between you and Next Level Men’s Coaching;
19. testimonials and client feedback;
20. information submitted through online forms, questionnaires, applications or surveys;
and
21. information associated with your use of our website and online services.
We only seek information that is reasonably required to provide our services, communicate
with you, administer our programs or operate our business.
2.2 Health and Sensitive Information
Because our services may involve fitness, nutrition, lifestyle and personal coaching, you may
choose to provide information concerning your health, medical history, injuries, medications,
physical capabilities, mental wellbeing or other personal circumstances.
Health information may be considered sensitive information under Australian privacy law.
Where required, we will obtain your consent before collecting sensitive information.
We will only use health or sensitive information for purposes reasonably connected with
providing our services, developing suitable coaching recommendations, maintaining client
safety, communicating with you, or as otherwise authorised or required by law.
You should only provide health information that you are comfortable sharing with us.
Next Level Men’s Coaching does not replace medical care. Information collected for fitness
or coaching purposes is not intended to create a doctor-patient relationship.
2.3 Registration, Applications and Coaching Enquiries
When you register for a coaching program, book a call, join a membership, submit an
enquiry or apply to work with Next Level Men’s Coaching, we may ask you to provide
information including:
1. your name;
2. email address;
3. telephone number;
4. age;
5. location;
6. fitness goals;
7. current training habits;
8. nutrition habits;
9. health information relevant to your participation;
10. your personal goals and reasons for seeking coaching; and
11. other information necessary for us to understand whether our services are suitable
for you.
You are not required to provide information that we request. However, if necessary
information is not provided, we may be unable to provide certain coaching services or
recommendations.
2.4 Purchases and Payments
When you purchase a coaching program, membership, event, digital product or other
service, we may collect information necessary to process and administer your purchase.
This may include:
1. your name;
2. email address;
3. telephone number;
4. billing details;
5. transaction information; and
6. information required by our payment provider.
Payments may be processed through third-party payment platforms.
Next Level Men’s Coaching does not necessarily directly store your complete credit card or
banking information. Payment providers have their own privacy and security policies
governing information provided to them.
2.5 Coaching Programs and Client Information
During your participation in a Next Level Men’s Coaching program, you may provide
additional information through:
● coaching calls;
● Zoom meetings;
● progress check-ins;
● questionnaires;
● online communities;
● training records;
● nutrition records;
● photographs;
● messages;
● emails;
● progress measurements;
● goal-setting exercises; and
● other coaching activities.
We may retain this information as part of your client record so that we can provide ongoing
coaching, monitor progress and improve the quality of our services.
2.6 Photographs, Progress Images and Video
Clients may choose to submit photographs, progress photographs, videos or other visual
material as part of their coaching.
These materials will not be publicly used for advertising, testimonials or promotional
purposes without appropriate permission from you.
Where consent has been provided, your image, name, testimonial or transformation may be
used on our website, social media channels, presentations, advertising or other promotional
materials.
You may contact us if you wish to withdraw consent for future use of a testimonial or image.
Withdrawal will apply to future use where reasonably practicable and may not enable us to
recall material that has already been lawfully published, printed or distributed.
2.7 Competitions, Challenges and Promotions
From time to time, Next Level Men’s Coaching may run fitness challenges, competitions,
events, giveaways or promotions.
To participate, we may request information such as:
1. your name;
2. age;
3. contact details;
4. fitness information;
5. progress measurements;
6. photographs;
7. challenge results; and
8. other information reasonably required to administer the activity.
Any public use of identifiable photographs, testimonials or sensitive information will be
subject to appropriate permission.
3. How We Use Your Personal Information
We may use personal information for purposes including:
1. providing coaching, fitness and related services;
2. communicating with you;
3. responding to enquiries;
4. managing memberships and coaching programs;
5. processing purchases and payments;
6. administering your account;
7. developing fitness, nutrition and lifestyle recommendations;
8. tracking coaching progress;
9. providing customer support;
10. organising coaching calls, events and programs;
11. operating online communities;
12. sending service-related information;
13. maintaining records relating to our business;
14. improving our website, programs and services;
15. conducting internal administration;
16. analysing general business performance;
17. sending marketing communications where permitted;
18. managing competitions, promotions or challenges;
19. protecting the security and integrity of our website and services;
20. complying with legal obligations; and
21. exercising or protecting our legal rights.
We may also create aggregated or de-identified information for statistical, planning or
business analysis purposes.
4. Disclosure Of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to businesses and
service providers that assist us in operating Next Level Men’s Coaching.
These may include providers involved in:
● website hosting;
● website development;
● online coaching platforms;
● email services;
● customer relationship management systems;
● payment processing;
● accounting;
● cloud storage;
● online forms;
● video conferencing;
● SMS or messaging services;
● marketing systems;
● analytics;
● technical support;
● professional advice; and
● business administration.
These providers may only receive information reasonably required for them to perform their
services.
We may also disclose personal information where:
1. you have consented to the disclosure;
2. disclosure is required or authorised by law;
3. we reasonably believe disclosure is necessary to protect the safety of a person;
4. disclosure is necessary in connection with legal proceedings;
5. disclosure is required by a court, regulator or law enforcement authority; or
6. our business or part of our business is sold, transferred, restructured or merged.
5. Third-Party Platforms
Next Level Men’s Coaching may use external platforms to deliver or support its services.
These may include platforms used for:
● payment processing;
● email;
● social media;
● online communities;
● video calls;
● bookings;
● forms;
● website hosting;
● analytics;
● advertising; and
● client management.
When you use one of these third-party services, the third party may independently collect
and process information about you.
Their handling of that information is governed by their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services you choose to use.
6. Overseas Disclosure And Storage
Some of the technology platforms and service providers used by Next Level Men’s Coaching
may operate or store information outside Australia.
This means personal information may be processed or stored on servers located overseas,
including potentially in the United States or other countries where our service providers
operate.
Where required by applicable privacy law, we will take reasonable steps when dealing with
overseas service providers in relation to the protection of personal information.
By using our website and services, you acknowledge that some third-party platforms may
process information internationally.
7. Website Information And Cookies
7.1 Website Analytics
When you visit our website, certain technical information may be collected automatically.
This can include:
● your IP address;
● browser type;
● device type;
● operating system;
● referring website;
● pages visited;
● approximate geographic location;
● date and time of access;
● time spent on pages; and
● interactions with the website.
We may use analytics services to understand how visitors use our website and to improve its
performance.
7.2 Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites recognise browsers,
remember preferences, understand website usage and support certain functions.
Cookies may be used for:
1. essential website functions;
2. remembering preferences;
3. website analytics;
4. measuring advertising performance; and
5. improving website functionality.
You may be able to disable or restrict cookies through your browser settings.
Some parts of our website may not operate correctly if cookies are disabled.
7.3 Advertising and Marketing Technology
We may use third-party advertising and analytics services including platforms operated by
companies such as Google and Meta.
These services may use cookies, pixels or similar technologies to understand website
activity, measure advertising effectiveness and help display advertising that may be more
relevant to users.
Information collected directly by these platforms may also be governed by their respective
privacy policies.
8. Social Media
Next Level Men’s Coaching may operate accounts and communities on social media
platforms.
If you interact with us through Facebook, Instagram, YouTube or another platform, that
platform may collect information regarding your activity.
Your interactions with those services are also governed by the privacy policies and terms of
the relevant social media provider.
Information that you voluntarily post publicly on social media may be visible to other users.
9. Online Communities And Groups
Some Next Level Men’s Coaching programs may provide access to private or public online
groups, communities or discussion areas.
Information you post within these communities may be visible to other members.
You should avoid posting medical, financial, personal or other sensitive information that you
do not want other members to see.
While we may establish community rules and moderate groups, we cannot guarantee that
another participant will not save, copy, screenshot or share information posted within a
community.
10. Testimonials And Client Success Stories
With your permission, Next Level Men’s Coaching may publish client testimonials, reviews,
photographs, videos, progress information or success stories.
These may appear on:
● our website;
● social media;
● email;
● advertisements;
● presentations;
● promotional material; and
● other Next Level Men’s Coaching communications.
Where personal information is included, we will seek appropriate permission before
publication.
If you would like to discuss the removal or future use of a testimonial, please contact us.
11. Marketing Communications
We may use your contact information to send information about:
● coaching programs;
● memberships;
● events;
● challenges;
● educational material;
● promotions;
● new services; and
● other Next Level Men’s Coaching activities.
You may unsubscribe from marketing emails at any time by following the unsubscribe
instructions contained in the relevant email or by contacting us.
Unsubscribing from marketing communications will not necessarily prevent us from sending
administrative or service-related communications relating to an active account, purchase,
booking or coaching program.
We do not sell your contact information to third parties for their independent marketing
purposes.
12. Protecting Your Personal Information
Next Level Men’s Coaching takes reasonable steps to protect personal information from:
● misuse;
● interference;
● loss;
● unauthorised access;
● unauthorised modification; and
● unauthorised disclosure.
Security measures may include password protection, access controls, secure technology
providers, encrypted connections and other reasonable safeguards.
However, no online system, electronic storage service or internet transmission can be
guaranteed to be completely secure.
You are responsible for maintaining the security of passwords and account credentials
associated with services you use.
If you believe your account or personal information has been compromised, please contact
us promptly.
13. Data Breaches
If we become aware of a data breach involving personal information, we will assess the
circumstances and take reasonable steps to contain and respond to the breach.
Where the Notifiable Data Breaches Scheme or another applicable law requires notification,
we will take the steps required by that law.
14. Retention Of Personal Information
We retain personal information for as long as reasonably required to:
1. provide our services;
2. administer client relationships;
3. maintain appropriate business and financial records;
4. respond to disputes or enquiries;
5. comply with legal obligations; and
6. protect our legitimate business interests.
Where information is no longer reasonably required and we are not legally required to retain
it, we may securely destroy or de-identify it.
Some information may remain in secure backups for a period before being permanently
removed.
15. Accessing And Correcting Your Personal Information
You may request access to personal information that we hold about you.
You may also ask us to correct personal information that you believe is inaccurate, out of
date, incomplete, irrelevant or misleading.
Requests should be sent to:
Email: [email protected]
We may need to verify your identity before providing access to personal information.
In some circumstances, applicable law may allow or require us to refuse access to certain
information. If this occurs, we will explain the reason where required.
We encourage you to contact us if your details change so that our records can remain accurate.
16. Requesting Deletion Of Information
You may contact us to request deletion of personal information held by Next Level Men’s
Coaching.
We will consider your request and delete or de-identify information where reasonably
possible and where we are not required or permitted to retain it for legal, contractual,
accounting, dispute resolution or other legitimate purposes.
Deleting certain information may affect our ability to continue providing services to you.
17. Links To Other Websites
Our website may contain links to websites or services operated by third parties.
Next Level Men’s Coaching is not responsible for the privacy practices, security or content of
external websites.
We encourage you to review the privacy policy of any external website before providing
personal information.
18. Children And Minors
Next Level Men’s Coaching is primarily intended for adults.
If any service is offered to a person under 18 years of age, we may require the involvement
or consent of a parent or legal guardian where appropriate.
Parents and guardians should carefully consider any personal or health information provided
on behalf of a minor.
19. Privacy Complaints
If you believe that Next Level Men’s Coaching has interfered with your privacy or handled
your personal information improperly, please contact us in writing.
Please provide sufficient information to allow us to understand and investigate your concern.
We will:
1. acknowledge and review your complaint;
2. investigate the circumstances;
3. communicate with you where further information is required; and
4. aim to resolve the matter within a reasonable period.
If you are not satisfied with our response, you may have the right to lodge a complaint with
the Office of the Australian Information Commissioner (OAIC) or another applicable
regulator.
20. Changes To This Privacy Policy
Next Level Men’s Coaching may update this Privacy Policy from time to time to reflect:
● changes to our services;
● changes to our website;
● changes to technology;
● changes to our business practices; or
● changes to legal or regulatory requirements.
The current version will be published on our website with an updated effective date.
We encourage users to review this Privacy Policy periodically.
21. Contact Us
For questions about this Privacy Policy, requests to access or correct personal information,
requests concerning marketing communications or privacy complaints, please contact:
Next Level Men’s Coaching
Andy Bassett
Website: www.nextlevelmenscoaching.com.au
Email: [email protected]
ABN: 90439344008
Business Address: PO BOX 180, Cotton Tree, QLD, 4558
Effective Date: 12 August 2025
Copyright © 2026 Next Level Men’s Coaching. All rights reserved.